Refund policy
You have the right to return the products at no charge, without having to provide a reason, within a period of 30 working days from the day of receipt (the date of receipt from the Colissimo site being the evidence).
To return a product you do not wish to keep, you simply need to follow the steps below:
For France (free of charge)
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Contact our Customer Service by email at info@tarakaparfums.com to request a return label to print and stick on the package while stating the reason for your return.
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Send back your item in its original packaging. Only items returned in their original condition (still sealed in cellophane) will be accepted and refunded. For health protection and hygiene reasons, we cannot refund products that have been unsealed. For any other return reason (non-conforming or damaged product, error in the order contents, etc.), you are invited to contact our Customer Service. After our agreement, a return label will be sent to you to stick on the package.
- by email: info@tarakaparfums.com
- by phone at: +33 (0)142 42 64 56 Your refund will be made to the credit card used for payment by re-crediting it, within 14 days from the date of the package return, provided that the product is compliant.
For abroad
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Contact our Customer Service by email at info@tarakaparfums.com, to state the reason for your return.
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After our written agreement, send back your item in its original packaging. Only items returned in their original condition (still sealed in cellophane) will be accepted and refunded. For health protection and hygiene reasons, we cannot refund products that have been unsealed. The return will be at the customer's expense. For any other return reason (non-conforming or damaged product, error in the order contents, etc.), you are invited to contact our Customer Service. After our agreement, a return label will be sent to you to stick on the package (subject to feasibility with the postal service of the concerned country).
- by email: info@tarakaparfums.com
- by phone at: +33 (0)142 42 64 56 Your refund will be made to the credit card used for payment by re-crediting it, within 14 days from the date of the package return, provided that the product is compliant.
Please note that this return and refund policy applies only to purchases made on the website of Maître Parfumeur et Gantier.
For purchases made through our resellers, please refer to their own return and refund policy. If you have any further questions regarding our return and refund policy, do not hesitate to contact our customer service, we will be delighted to assist you.